NeuroLocker Frequently Asked Questions (FAQ)
NeuroLocker was built from lived experience. We know questions don’t just come from curiosity – they come from real-life scenarios.
Whether you’re exploring NeuroLocker for yourself, supporting someone else, or advocating in school or work, this FAQ page is designed to give you clarity about how our executive function support tools work.
Choose a topic below to get started.
ABOUT NEUROLOCKER
Learn what NeuroLocker is, who it’s designed for, and how it supports executive function challenges across school, work, and daily life.
GETTING STARTED & ACCOUNT SETUP
Step-by-step guidance for creating your NeuroLocker account, accessing NeuroLocker across devices, and recovering login information if needed.
SUBSCRIPTION & BILLING
Information about NeuroLocker plans, pricing, renewals, cancellations, and how subscriptions work.
AI FEATURES & RECORDING TOOLS
Understand how AI-powered note capture, recording, and task support work – and how they’re designed to reduce overwhelm
PARENTS & FAMILY SUPPORT
Learn how families can stay informed, support independence, and navigate NeuroLocker alongside their teen or young adult.
PRIVACY & SECURITY
Details about data protection, account security, recording privacy, and how information is handled responsibly.
USING THE APP & TROUBLESHOOTING
Tips for navigating features, organizing tasks, and making the most of NeuroLocker in everyday situations.
CONTACT & SUPPORT
Find help, contact our team, and get answers if you can’t locate what you’re looking for elsewhere.
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